Job Information
MD Anderson Cancer Center Ambassador in Houston, Texas
The University of Texas MD Anderson Cancer Center in Houston is one of the world's most respected centers focused on cancer patient care, research, education, and prevention. It was named the nation's No. 1 hospital for cancer care in U.S. News & World Report's 2021-2022 rankings. It is one of the nation's original three comprehensive cancer centers designated by the National Cancer Institute.
The main objective of the Ambassador role is to ensure the utmost quality in patient / visitor experience as part of the institutional Welcome Initiative. This position is part of our comprehensive guest management and visitor access strategy and directly influences departmental functions and overall patient / visitor experience across the institution.
The shifts are varied and the locations include the TMC offsite:
ROC 5:30-2 PM or 1-9:30 PM
PTC1 5:30-2 PM or 7:30-4 PM
PTC2 6-2:30 PM or 8:30- 5 PM
LSP 6-30-3 PM or 730-4 PM (Half days on Friday)
Occasional TMC Main building float
Key Functions
Acknowledges and greets patients and visitors and performs health screening.
Accurately provides information and instruction, pertaining to all hospital campus to patients, visitors and staff.
Maintains a highly professional and positive attitude while dealing with customers and peers and performs multiple tasks as screener, greeter, information desk, in a fast-paced environment.
Other duties assigned.
Education Required: High school diploma or equivalent.
Education Preferred: Associate's degree in related field.
Experience Required: Two years of customer service experience responding to customer inquiries or related experience. Bachelor's degree can be substituted for required experience.
Experience Preferred: Healthcare and/or Hospitality experience.
Must pass pre-employment skills test as required and administered by Human Resources.
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html
Physical Demands:
Standing - Constant 67 - 100%
Walking - Constant 67 - 100%
Sitting - Occasionally 11 - 33%
Reaching - Occasionally 11 - 33%
Carrying - Occasionally 11 - 33%
Lifting - Occasionally 11 - 33%
Pushing/Pulling - Occasionally 11 - 33%
Additional Information
Requisition ID: 171071
Employment Status: Full-Time
Employee Status: Regular
Work Week: Days, Varied
Minimum Salary: US Dollar (USD) 35,360
Midpoint Salary: US Dollar (USD) 41,680
Maximum Salary : US Dollar (USD) 48,000
FLSA: non-exempt and eligible for overtime pay
Fund Type: Hard
Work Location: Onsite
Pivotal Position: No
Referral Bonus Available?: No
Relocation Assistance Available?: No
Science Jobs: No
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