MD Anderson Cancer Center Coordinator, Patient Services - Breast Center in Houston, Texas

The Patient Services Coordinator in the Breast Center at MD Anderson Cancer Center coordinates all tasks associated with patient services and customer service. The Patient Services Coordinator effects patient care services at all levels including patients, families, staff and faculty.

Most new patients who come to MD Anderson every year are treated in one of our specialized cancer care centers or clinics, which embody the multidisciplinary, team approach to cancer care that has become an MD Anderson trademark. Our Nellie B. Connally Breast Center is named for a fierce breast cancer advocate and former First Lady of Texas. With Nellie in mind, we strive to treat each breast cancer patient with personalized attention, the best diagnosis and treatment options, and follow-up care to maximize life after cancer. We are one of the largest breast cancer centers in the United States, treating 40,000 patients a year. This gives us a level of experience that is second to none. Our team of experts uses this knowledge to create highly specialized treatment plans for all types and stages of breast cancer.

Key Functions

  1. Patient Interaction:

a. Greets, orients and answers questions.

b. Advises patients and family members of available services.

c. Schedule patient visits, physician appointments, diagnostic tests, procedures, and treatments.

d. Assist in maintaining a safe environment for patients, co-workers, and visitors.

  1. Communication with patients and multidisciplinary teams:

a. Transcribe and coordinate physician orders.

b. Communicates pertinent information regarding appointments, scheduling, and necessary preparations to patients, families, physicians, team members and other patient care areas whether in person, by mail, by phone, by online applications or secure messaging.

  1. Record Maintenance:

a. Prepares and maintains appointment templates and/or patient records electronically and/or manually as directed.

b. Updates relevant patient information in order to maintain an accurate patient record.

c. Responsible for the security and confidentiality of patient information at all times.

d. Handles and processes a complex and varied series of documents and situations.

  1. Financial Activities in accordance with established departmental processes:

a. Reviews and reconciles patient charge documents.

b. Enters technical charges as needed.

c. May collect and reconcile cash payments as needed.

Employment Status: Regular

Employment Type: Full-Time

FLSA Status: Non-Exempt

Salary Range: $28,800 - $36,000 - $43,200

EDUCATION:

High school diploma or equivalent.

EXPERIENCE:

Three years of work experience. May substitute additional education for required experience on a one to one basis.

OTHER:

Required: Must pass pre-employment skills test as required and administered by Human Resources.

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html