MD Anderson Cancer Center Coordinator, Patient Services - Head & Neck Center in Houston, Texas

The Patient Services Coordinator position in the Head & Neck Center at MD Anderson Cancer Center provides and coordinates all tasks associated with patient services and customer service, affecting patient care services at all levels including with patients, families, staff and faculty.

The University of Texas MD Anderson Cancer Center is ranked the nation's top hospital for cancer care by U.S. News & World Report's "Best Hospitals." MD Anderson's mission is to eliminate cancer in Texas, the nation and the world through exceptional programs that integrate patient care, research and prevention. Our mission also includes education for undergraduate and graduate students, trainees, professionals, employees and the public.

Most new patients who come to MD Anderson every year are treated in one of our specialized cancer care centers or clinics, which embody the multidisciplinary, team approach to cancer care that has become an MD Anderson trademark. MD Anderson's Head and Neck Center has a remarkable depth of expertise gained by seeing more than 50,000 patients a year with cancers and benign tumors of the head and neck. We treat head and neck cancers with a diverse team of oncologists, surgeons, radiation oncologists, neuro-radiologists, dental oncologists and plastic surgeons with special training in head and neck cancers. Together, they design customized treatment plans that may include proton therapy, Gamma Knife radiosurgery, targeted therapies and advanced reconstructive surgery methods.

The ideal candidate will have a Bachelor's degree, EPIC, or scheduling experience.

KEY FUNCTIONS:

  1. Patient Interaction:

a. Greets, orients and answers questions.

b. Advises patients and family members of available services.

c. Schedule patient visits, physician appointments, diagnostic tests, procedures, and treatments.

d. Assist in maintaining a safe environment for patients, co-workers, and visitors.

  1. Communication with patients and multidisciplinary teams:

a. Transcribe and coordinate physician orders.

b. Communicates pertinent information regarding appointments, scheduling, and necessary preparations to patients, families, physicians, team members and other patient care areas.

  1. Record Maintenance:

a. Prepares and maintains appointment templates and/or patient records electronically and/or manually as directed.

b. Updates relevant patient information in order to maintain an accurate patient record.

c. Responsible for the security and confidentiality of patient information at all times.

d. Handles and processes a complex and varied series of documents and situations.

  1. Financial Activities in accordance with established departmental processes:

a. Reviews and reconciles patient charge documents.

b. Enters technical charges as needed.

c. May collect and reconcile cash payments as needed.

Employment Status: Regular

Employment Type: Full-Time

FLSA Status: Non-Exempt

Salary Range: $28,800 - $36,000 - $43,200

EDUCATION:

Required: High school diploma or equivalent.

Preferred: Completed Associate's or Bachelor's degree.

EXPERIENCE:

Required: Three years of work experience. May substitute additional education for required experience on a one to one basis.

Preferred: Bachelor's degree, EPIC, or scheduling experience would be a plus.

OTHER:

Required: Must pass pre-employment skills test as required and administered by Human Resources.

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html