MD Anderson Cancer Center Food Service Supervisor in Houston, Texas

The mission of The University of Texas M. D. Anderson Cancer Center is to eliminate cancer in Texas, the nation, and the world through outstanding programs that integrate patient care, research and prevention, and through education for undergraduate and graduate students, trainees, professionals, employees and the public.

Salary range: min-$34,000 mid-$43,500 max-$53,000

The primary purpose of the Food Service Supervisor is to assist the Management team in the supervision of the daily operations as it relates to purchasing and distribution of items for office coffee, food court, coffee bars and express walls.


Supervisory Effectively supervises the assigned area employees ensuring completion of activities in a timely manner.

Assists manager in designing and implementing in-service for the staff. Adheres to departmental checklists when performing daily duties. Writes and maintains employee schedule that adequately covers operational needs in assigned areas. Ensures that employee maintain a well-stocked area by replenishing condiments, food items, trays, plastic-ware and napkins as needed. In the absence of management, assumes responsibility for daily operations of café and coffee bars. Trains new employees as assigned by management.

Financial Responsible for the strict implementation and adherence of cash handling policies and procedures.

Assists cashiers with the preparation of Daily Sales Report. Ensures that deposits receipts are attached to paperwork and is signed off on by the cashier as it outlined by the established cash handling policy. Ensures that money is deposited at the end of the shift and all deposit related paperwork is filled out completely. Performs required operational audits as it pertains to cash handling and customer service. Takes appropriate action with manager when audits identify operational deficiencies. Ensures POS system is updated with correct pricing and menu information. Performs Cashier I, Cashier III and FSW duties when necessary. Demonstrates strong mathematical skills. Order daily supplies.

Safety and Sanitation/Customer Service Maintains a high level of professionalism through cooperation with others. Demonstrates a high level of customer service philosophy and openly supports the Institution's and Departments Mission and Vision statements. Understands supports and participates in cooperative team efforts.

Offers assistance to patients, visitors, and staff of all ages, races, cultural backgrounds, beliefs and disease processes. Ensures that employees follow excellent sanitation practices. Ensures employees maintain a safe and sanitary work area by disposing of clutter around register area; cleaning counter tops frequently, and keeping work area free of personal belongings.

Other duties as assigned. May be moved to new locations and/or shifts as operations dictate. Cross training may also involve shift changes.

COMPETENCIES Coach and Develop - Assess strengths and development needs of employees; provide challenging development opportunities; provide relevant, timely feedback; mentor others.

Develop Oneself - Pursue learning and self-development; actively seek feedback; transfer learning into next steps; set high standards of performance; drive for results and achievement.

Technical/Functional Expertise - Demonstrate technical proficiency required to do the job; possess up-to-date knowledge in the profession; provide technical expertise to others.

Service Orientation

Provide service to our customers, including patients, patient caregivers, referring physicians and each other, in a reliable, responsive, safe, friendly and courteous manner.

  • Promotes inclusiveness and collegiality by demonstrating respect and professionalism to others at all times

  • Models safe, ethical behavior, mitigating risk to the institution through sound business practices, and adherence to MD Anderson's Standards of Conduct, institutional policies and procedures

  • Meets time and attendance expectations and responds to requests in a timely manner, communicating expectations for procedures, service arrival, or project deliverables to patients and coworkers

  • Admits when wrong, apologize and take steps to resolve a situation to help to patients and coworkers before being asked

    People Leadership

  • Provides development opportunities and ongoing feedback to employees to include timely completion of administrative staff and classified employees each evaluation period.

  • Provides clear direction and communication to employees within unit.

  • Demonstrates cultural competence that creates an inclusive environment for the diversity represented within unit's staff.

  • Manages operating expenses to budget.

  • Completes required 16 hours of continuing education for people leadership skills per year.

  • Complete Management Curriculum within required timeframe.

    Education: High school diploma or equivalent.

    Preferred Education: 2 Year College Degree

    Certification: Valid Class A, B or C Texas driver's license and eligible to drive State and institutional vehicles. Must possess a current ANSI food handlers certification at the time of hire or obtain one within 60 days of hire, and maintain a current certification throughout employment in Dining Services. Failure to do so will result in separation.

    Preferred Certification: None

    Experience: Three years of supervisor experience in food service.

    Preferred Experience: Five years of required experience in Hotel or Restaurant Management. Demonstrated proficiency in work processing and spreadsheet software.

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law.