MD Anderson Cancer Center Jobs

Ideal candidate will have the following:

At least 5 years previous experience in similar operations, ideally in transportation

At least 7 years management experience, supervising staff

Budget management experience and proficiency with basic Microsoft software (Word, Excel, PowerPoint) required

Strong customer service and communication skills

SUMMARY

Manages the daily operations and strategic growth of the institution's Parking and Transportation services. Develops financial reports such as the annual budget, return on Investment reports, debt to Income ratio reports, business plans, and short and long term departmental goals and analysis of business operations relative to parking and transportation. Has oversight of the administrative and technical operations, and management of the business activities including performance standards, hiring, training, evaluating and oversight of the professional development of various departments that support the parking operations. Reviews and updates policies and procedures. Collects and analyses customer feedback to develop and implement customer service programs. Interacts and communicates with customers across organizational lines assuring delivery of quality products throughout the institution. Provides supervisory and managerial support in the management of the entire scope of parking and transportation for MD Anderson. Builds relationships with customers and constituents to increase customer satisfaction. Collects customer feedback through various data collection tools and in person focus groups to drive improvements. Oversees key information management, data systems and overall maintenance and condition of operations. Insures compliance with federal, state and local regulations including internal controls. Ensures parking facilities are filled and are properly utilized. Ensures parking garages are clean, safe and operates at the highest standards.

JOB SPECIFIC COMPETENCIES

Personnel Management/Staff Development/Departmental Policies Provide feedback to staff in different areas (Fleet, Mail, Skybridge), create opportunities, provide resources to staff, conduct 1:1's, provide clear direction to staff, conduct staff meetings, goal setting, mentor and coach, evaluations, review work processes, develop efficient systems for high productivity, evaluate new software and train staff, track professional development, train staff on new processes, hold staff accountable, oversee contracted services such as Valet and Shuttles. Set the example for others and consistently modeling MD Anderson's values and service standards.

Financial Management Create annual budgets, manage approved budget throughout the year and stay within acceptable variances, create short and long term strategic forecasts for all areas under manager, manage all contracts under areas of authority and manage the approved budgets each year, coordinate bids through Sourcing, conduct cost feasibility studies of proposed programs or purchases and make recommendations, fully utilize assets, review business and master plans for areas under authority, ensure all revenues have been received for any auxiliary operations.

Customer Service/Communications Provide immediate and exceptional customer service to all customers, obtain customer feedback through customer surveys regarding satisfaction of products and services, facilitate focus groups when necessary, answer customer concerns and emails within 24 hours, possess the ability to work closely with others, including other departments and communicate clearly both oral and written.

Other duties as assigned

Bachelor's degree in Business Administration or related field. Six years management experience to include two years management experience in transportation and parking operations. Successful completion of the LEADing Self Accelerate program may substitute for one year of required supervisory or management experience. Must pass pre-employment skills test as required and administered by Human Resources.

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html

Additional Information

• Requisition ID: 165664

• Employment Status: Full-Time

• Employee Status: Regular

• Work Week: Days

• Minimum Salary: US Dollar (USD) 91,000

• Midpoint Salary: US Dollar (USD) 113,500

• Maximum Salary : US Dollar (USD) 136,000

• FLSA: exempt and not eligible for overtime pay

• Fund Type: Hard

• Work Location: Hybrid Onsite/Remote

• Pivotal Position: No

• Referral Bonus Available?: No

• Relocation Assistance Available?: No

• Science Jobs: No

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