MD Anderson Cancer Center Parking & Transport Svcs Manager in Houston, Texas
Ideal candidate will have a CAPP or other parking certification.
Manages the daily operations and strategic growth of the institution's courier and parking services departments. Develops financial reports such as the annual budget, return on Investment reports, debt to Income ratio reports, business plans, and short and long term departmental goals and analysis of business operations relative to courier and parking. Has oversight of the administrative and technical operations, and management of the business activities including performance standards, hiring, training, evaluating and oversight of the professional development of courier and parking staff. Reviews and updates policies and procedures. Collects and analyses customer feedback to develop and implement customer service programs. Interacts and communicates with customers across organizational lines assuring delivery of quality products throughout the institution. Provides supervisory and managerial support in the management of the entire scope of Courier and Parking Operations for MD Anderson. Builds relationships with customers and constituents to increase customer satisfaction. Collects customer feedback through various data collection tools and in person focus groups to drive improvements. Oversees key information management, data systems and overall maintenance and condition of operations. Ensures compliance with federal, state and local regulations including internal controls.
JOB SPECIFIC COMPETENCIES
Personnel Management/Staff Development/Departmental Policies provide feedback to parking and courier staff, create opportunities, provide resources to staff, conduct 1:1, clear direction to staff, conduct staff meetings, goal setting, mentor and coach, evaluations, review work processes, develop efficient systems for high productivity, evaluate new software and train staff, track professional development, train staff on new processes, hold staff accountable
Financial Management create annual budgets to include the zero based budget, manage budgets throughout the year and stay within acceptable variances, create short and long term strategic forecasts for all areas under management, approve annual maintenance contracts, conduct cost feasibility studies of proposed programs, purchases, etc. and make recommendations, maintain full capacity of garages, fully utilize assets, review business and master plans for the department, ensure all revenues for auxiliary operations have been received such as monthly IDTs and GA Uploads.
Customer Service/Communications Provide immediate and exceptional customer service to all customers, obtain customer feedback through customer surveys regarding satisfaction of products and services, facilitate focus groups when necessary, answer customer concerns and emails within 24 hours, possess the ability to work closely with others, including other departments and communicate clearly both oral and written.
Other duties as assigned
Required: Bachelor's degree in Business Administration or related field. Six years management experience to include two years management experience in transportation and parking operations. Successful completion of the LEADing Self Accelerate program may substitute for one year of required supervisory or management experience. Must pass pre-employment skills test as required and administered by Human Resources.
Preferred: CAPP or other Parking certification.
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html
Requisition ID: 151005
Employment Status: Full-Time
Employee Status: Regular
FLSA: exempt and not eligible for overtime pay
Work Week: Days
Fund Type: Hard
Work Location: Onsite
Pivotal Position: No
Minimum Salary: US Dollar (USD) 84,500
Midpoint Salary: US Dollar (USD) 105,500
Maximum Salary : US Dollar (USD) 126,500
Science Jobs: No