MD Anderson Cancer Center Patient Access Representative in Houston, Texas

The Patient Access Representative in Access Operations at MD Anderson Cancer Center provides accurate, efficient, and courteous access to services for new patients. They provide excellent customer service to patients and providers, communicate with referral sources, schedule and register new patients, verify insurance information, secure authorizations, and advise patients of their financial responsibility. The Patient Access Representative works to support the organizational mission and produces exceptional customer experience results in access and phone service measures.

The University of Texas MD Anderson Cancer Center is ranked the nation's top hospital for cancer care by U.S. News & World Report's "Best Hospitals." MD Anderson's mission is to eliminate cancer in Texas, the nation and the world through exceptional programs that integrate patient care, research and prevention. Our mission also includes education for undergraduate and graduate students, trainees, professionals, employees and the public.

KEY FUNCTIONS:

  1. Patient Access:
  • Utilizes medical acceptance criteria to screen and schedule appointments for new patients, to ensure optimal efficiency in clinic operations.

  • Communicates clearly and professionally in all patient communications.

  1. Revenue Integrity:
  • Collects complete and accurate financial and consent data during intake and registration process, and verifies data during new patient registration.

  • Obtains insurance information, verifies benefits, and secures authorizations when needed.

  • Communicates financial information to patients, including cost estimates, payment plans, discounts, and supplemental financial assistance; providing clarification on medical overrides and account reviews as appropriate.

  1. Documentation:
  • Completely and accurately documents communications with payors, patients, and the treatment team, using established guidelines for each area and demonstrating appropriate task prioritization and urgency.

Employment Status: Regular

Employment Type: Full-Time

FLSA Status: Non-ExemptSalary Range: $34,000 - $43,500 - $53,000

EDUCATION:

Required: High school diploma or equivalent.

EXPERIENCE:

Required: Four years of experience in healthcare, insurance, or related field, to include one year of experience in a patient access setting.

Preferred: Call center, healthcare, or medical terminology would be a plus.

OTHER:

Required: Must pass pre-employment skills test as required and administered by Human Resources.

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html