MD Anderson Cancer Center Patient Services Coordinator - Anesthesia Assessment Center in Houston, Texas
Patient Services Coordinator opportunity in the Anesthesia Assessment Center. The ideal candidate will have three years relevant customer service/administrative experience, a high school diploma or equivalent, the ability to work in multiple work queues, multi-task, and possess flexibility. Experience working in a fast paced environment and with EPIC is a plus.
*Varied shift: 7am – 4pm, 8am – 5pm, and 9am-6pm*
The University of Texas MD Anderson Cancer Center is ranked the nation's top hospital for cancer care by U.S. News & World Report's "Best Hospitals." MD Anderson's mission is to eliminate cancer in Texas, the nation and the world through exceptional programs that integrate patient care, research and prevention. Our mission also includes education for undergraduate and graduate students, trainees, professionals, employees and the public.
Salary Range: $28,800 - $36,000 - $43,200
Demonstrates accuracy and analytical skill in the interpretation and coordination of physician orders to schedule diagnostic tests, procedures, treatments, and physician appointments. Collaborate with clinic management to maintain daily physician templates ensuring that the waiting times by physician and patient are kept to a minimum. Ensures delivery of quality patient care in relation to the patients prescribed diagnosis, treatment, and other directives from physicians, nurses, and/or administrators with the use of positive team-building behaviors.
Clearly and accurately convey appointment information to the patients in a timely manner in person, by telephone, computer, or in writing. Provide patients with pertinent information regarding their schedule, and the preparations needed for ancillary appointments. Provide direction to patients scheduled for diagnostic tests, treatment, procedures, or other services using a clear and understandable voice. This includes both scheduled and walk-in patients.
Manage, monitor, and facilitate completion of the patient scheduling process to ensure optimal efficiency in clinic operations and resources while maintaining the institution's standards of customer service and quality patient care. Monitor patient flow for assigned physicians during clinic as part of team.
Update and revise all demographic, financial, and insurance information as necessary to maintain accurate patient accounts. Uses analytic skills in the daily review and reconciliation of charge slips according to departmental instructions. Enter the facility charge into the patient care management system on a daily basis. Research and obtain missing charges as instructed by supervisor. Serve as back-up to reception functions as needed. Fosters open communication, demonstrated by information accuracy, truthfulness, active listening skills and professional maturity.
Maintain a highly professional and positive attitude regardless of work load and stress level. Utilize time in an efficient manner by completing duties as indicated by patient needs. Demonstrate initiative and seek out additional tasks to support center. Actively participate in generation of ideas (innovative thinking) to improve center workflow or other related operations.
Consistently demonstrates behaviors which reflect self-confidence, motivation, flexibility to changing work environment. Participates in activities which enhance job/career skills.
Required: High school diploma or equivalent.
Required: Three years of relevant work experience. May substitute additional education for required experience on a one to one basis.
Must pass pre-employment skills test as required and administered by Human Resources.
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html