MD Anderson Cancer Center Room Service Assistant (Call Center) in Houston, Texas
We are hiring! MD Anderson has a Room Service Assistant (Call Center) opening in Houston, TX (Texas Medical Center). This position provides service to patients and guests in the selection of room service meals and nourishments utilizing a call center system, diet office, point of sale and diet analysis systems to support communications and implementation of physician orders and patient care data. The role can work a variety of schedules depending on what the business need is, however the schedule is set up with time in advanced to be able to plan for your work life balance.
Bilingual (any) and Call Center experience are preferred for candidates.
Provides assistance to patients and guests with menu selections.
Operates telecommunication integrated systems.
Ensures menu selections comply with prescribed diet, age-related needs and other patient conditions.
Coordinates meal service with other patient care functions.
Enters physician orders, patient care data and food service data and generates tray tickets, modified diet menus, patient billing and operational reports.
Handles confidential patient information in accordance all applicable laws and regulations.
Maintains sanitation of work area and equipment.
Inventories and assembles stock.
Identifies patients who have not ordered meals and assists with intervention.
Generates guests' receipts.
High school diploma or equivalent is required.
One year of experience in a high volume call center, telephone communications, nutrition or food service is required.
Customer service etiquette
Must be flexible to work alternating schedules.
Must obtain a current Texas Food Handlers Certification within 60 days of hire or job change. Must pass pre-employment skills test as required and administered by Human Resources. It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html
Requisition ID: 146224
Employment Status: Full-Time
Employee Status: Regular
FLSA: non-exempt, eligible for overtime, and is subject to the provisions of the Fair Labor Standards Act (FLSA)
Work Week: Days, Weekends
Fund Type: Hard
Remote Work: Onsite
Pivotal Position: No
Minimum Salary: US Dollar (USD) 31,200
Midpoint Salary: US Dollar (USD) 37,200
Maximum Salary : US Dollar (USD) 43,200
Science Jobs: No