MD Anderson Cancer Center Jobs

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MD Anderson Cancer Center Sr EHR Systems Analyst - Virtual Care in Houston, Texas

The Senior EHR Systems Analyst is a primary support contact for the Virtual Care platform and assigned Epic applications on the Virtual Care Team (VCT). He/she focuses on Virtual Care and Engagement (VCE) strategic initiatives by providing workflow analysis, build, testing, implementation, and support across all use cases. The Senior EHR Systems Analyst will be responsible for incorporating third party applications/tools into workflows affecting the areas of Safety, Quality, Experience, and Financial Impact. The Senior EHR Systems Analyst will support platform upgrades and maintain the Virtual Care software platform and any peripheral devices needed to perform clinical care, business operations, or research delivery virtually. In collaboration with infrastructure teams, the analyst maintains a stable telehealth environment that is reliable and with minimal defects and works closely with stakeholders to troubleshoot and correct problems relating to Virtual Care software platforms and assists with conversions to and implementations of such software products or peripherals.

In order to be adequately prepared and trained to build, test and optimize the Epic system, MDA requires that Epic certification be obtained within 180 days of hire. Required certifications must be maintained as assigned.

Standards & Testing Standards & Testing:

  1. Assist with the development and adherence to standard operating procedures and maintain build standards (SME Signoff or governance sign off)

  2. Adhere to the best practices set by IS division as well as all MDA policies, procedures, and standards

  3. Prepare documentation as needed for the implementation of enhancements or new technology

  4. Follow documented change control processes and may perform change control audits

  5. Perform quality control and testing, and may review the build of other analysts to ensure that solutions are technically sound

Build, Content Management and System Configuration

  1. Implement and manage changes or projects for the system in a timely manner while proactively communicating with end users; may prioritize work for the team

  2. Maintain / troubleshoot build within EHR and related Virtual Care applications/technology

  3. Modify Epic content as prescribed by the project team

  4. Lead/communicate/participate in the implementation/optimization efforts and receive approval from one or more governing bodies

  5. Focus on patient safety when analyzing system configuration and enhancements

  6. Perform high risk/complex system maintenance as needed

  7. Perform routine build to meet build metrics

  8. Manage multiple projects, work with integrated teams and support complex problems

  9. Lead and provide expertise to optimize the design and development of systems

10.Provide technical expertise or the design and development of systems


  1. Provide support and problem resolution to customers including SI Events

  2. Respond to requests in a timely manner while proactively communicate expectations for procedures, service arrival (ETA), or project deliverables to stakeholders

  3. Participate in after-hours application support and downtime procedures

  4. Obtain and share technical and workflow knowledge of assigned applications to better troubleshoot and resolve incident

  5. Facilitate issue resolution with Epic technical support

Liaison, Networking Skills and Business knowledge

  1. Collect and analyze information regarding potential system enhancement and workflow resolution to customers

  2. Establish and maintain liaison relationships with customers and OneIS to provide effective technical solutions and customer service

  3. Collaborate or lead analysts to obtain technical and workflow knowledge of business operations

  4. Manage and execute the adherence to regulatory requirements, quality standards and best practices for systems and processes and collaborates with internal and external stakeholders

  5. Attends meetings, participates in workgroups, and/or serves on committees as needed

  6. Coach and provide advice, guidance, encouragement, constructive feedback and transfer knowledge to less experienced team members across OneIS and the institution


  1. To provide innovative, quality, and sustainable IT solutions and services. Our success is driven by our people through Integrity and Trust, Partnership, and Quality.

  2. Promotes trust, respect, support, and honestly with customers and each other.

  3. Commits to being a good partner focused on building productive, collaborative, and trusting relationships with our customers and each other.

  4. Models a commitment to excellence and strives to continually improve. Achieves desired outcomes, usability, and value that exceed expectations of others and our own.

Other duties as assigned

Education Required:

Bachelor's degree.

Certification Required:

Must obtain Epic certification issued by Epic within 180 days of date of entry into job.

Preferred Certification:

Epic Cadence/Prelude, MyChart, or EpicCare Ambulatory certifications

Experience Required:

Five years of relevant healthcare information technology experience. May substitute required education with years of related experience on a one to one basis. May substitute up to two years of clinical experience or relevant business experience for relevant healthcare information technology experience.

Preferred Experience:

•Experience with Epic Cadence/Prelude, MyChart, or EpicCare Ambulatory applications

•Experience with third party Healthcare Virtual Care applications or integrations

•Experience in an academic healthcare setting.

•Experience at The University of Texas MD Anderson Cancer Center.

Must pass pre-employment skills test as required and administered by Human Resources.

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law.

Additional Information

  • Requisition ID: 146142

  • Employment Status: Full-Time

  • Employee Status: Regular

  • FLSA: exempt and not eligible for overtime pay

  • Work Week: Days

  • Fund Type: Hard

  • Work Location: Remote (within Texas only)

  • Pivotal Position: Yes

  • Minimum Salary: US Dollar (USD) 97,500

  • Midpoint Salary: US Dollar (USD) 122,000

  • Maximum Salary : US Dollar (USD) 146,500

  • Science Jobs: No