MD Anderson Cancer Center Sr Information Representative - Welcome Center in Houston, Texas
The shift for this position is 6:30am-3:30pm Monday- Friday rotating weekends. Healthcare experience is preferred. Bilingual in English Spanish also preferred.
Provides directions to internal and external customers. Must be able to print out patient's appointments and schedules utilizing the patient CARE management system and other Institutional database systems.
Handles confidential patient information in accordance with HIPPA and other applicable laws and regulations. Protects privacy of patients and employees information.
Provides child visitation registrations.
Captures the total number of patients visiting all Information Desks.
Complies data, and analyzes statistics for reporting.
Assists with training and on-boarding of new Information Representatives.
Handles difficult and escalated issues and patient concerns.
Must display a professional and positive attitude.
Required: High school diploma or equivalent.
Preferred: Associate's degree.
Required : Five years of experience answering multiple telephone lines or responding to customer inquiries to include two years providing information to internal and external customers in a hospital setting.
Preferred: Healthcare experience, bilingual in English/Spanish.
Must pass pre-employment skills test as required and administered by Human Resources .
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html
Employee Status: Regular
Minimum Salary: US Dollar (USD) 31,200
Midpoint Salary: US Dollar (USD) 39,000
Maximum Salary : US Dollar (USD) 46,800