MD Anderson Cancer Center Supervisor, Patient Resources in Houston, Texas

The mission of The University of Texas M. D. Anderson Cancer Center is to eliminate cancer in Texas, the nation, and the world through outstanding programs that integrate patient care, research and prevention, and through education for undergraduate and graduate students, trainees, professionals, employees and the public.

SUMMARY

The primary purpose of the Supervisor of Patient Transportation includes but is not limited to providing leadership and direction for the patient transportation staff and assisting in ensuring compliance with all policies and procedures related to institution and department. Supervisors will make visits to ancillary departments and nursing units on a frequent basis to ensure dispatchers and patient escorts are performing to standards, addressing concerns promptly, and maintaining a clean and safe environment.

Must be flexible and willing to work weekends and holidays. Day shift: 6am – 3pm

SALARY RANGE: $44,800 - $57,400 - $70,000

JOB SPECIFIC COMPETENCIES

Service

Provides and ensures high level of customer service and operational demands and standards or achieved; Efficiently and effectively perform the job functions of dispatcher and escort as needed; Promotes team orientation

Monitors, accepts and responds to customer service and system issues, and concerns in an efficient and timely manner; Effectively executes problem solving, conflict resolution, decision making, planning and organizing skills; Exhibits very good written/oral communication and listening skills; 80% of focus on operational duties and transparency on floor; 20% of focus on completing administrative duties; reports all environment safety concerns to appropriate personnel and manager

Actively participates in all ongoing training and projects in a timely manner (attend monthly one-on-one sessions, completes all appropriate workshops, educational modules and annual training, etc.); maintains working knowledge of Department Emergency and Bridge Continuity Plans

Quality

Use data from multiple resources to support decisions and actions; Maintains and demonstrates knowledge and understanding of changes that impact department

Demonstrates compliance with rules, policies and directives, and ensures staff is in compliance; Notice current processes, services and products needing improvement and communicate to manager, associate director and director

Facilitates the ongoing education of employees to ensure that performance competencies are maintained and staff is in compliance with regulatory requirements; Coordinates with manager on selecting, training and orienting new employees; assist senior administrative assistant in completion of paperwork and JCAHO compliance

Finance/Growth

Seeks the approval of manager, associate director or director for overtime, daily monitors Kronos and prepares reports which detail volume, staff productivity, customer satisfaction and other special reports as needed or requested; Ensures operating expenses and/or net margin of department are within 5% of approved yearly budget and is a good steward of department resources,

Seek experiences and knowledge in technical and administrative functions to gain additional expertise; Seek to improve standards and accept assignments that will expand capabilities; Other duties as assigned

Other duties as assigned

COMPETENCIES

Analytical Thinking - Gather relevant information systematically; break down problems into simple components; make sound decisions.

Equipment Usage and Safety Preparedness - Employee maintains expectations for safety preparedness, including but not limited to: Orientation to new equipment, Employee Education Event, CPR training, fire drills.

Service Orientation

Provide service to our customers, including patients, patient caregivers, referring physicians and each other, in a reliable, responsive, safe, friendly and courteous manner.

• Promotes inclusiveness and collegiality by demonstrating respect and professionalism to others at all times

• Models safe, ethical behavior, mitigating risk to the institution through sound business practices, and adherence to MD Anderson's Standards of Conduct, institutional policies and procedures

• Responds to requests in a timely manner, communicating expectations for procedures, service arrival, or project deliverables to patients and coworkers

• Admits when wrong, apologize and take steps to resolve a situation to help to patients and coworkers before being asked

EDUCATION

Required: Associates degree in Business, Health Sciences, Hospitality or related field.

Preferred: Bachelor's degree

EXPERIENCE

Required: Three years supervisory experience to include one year in a retail, hospitality, or healthcare environment.

Preferred: Five years of supervisory experience and two years' experience in the healthcare industry must be computer literate. Experience managing front-line customer service employees.

LICENSE/CERTIFICATION

Preferred: Must have or be willing to attain Heart Saver with AED and Cardiopulmonary Resuscitation (CPR).

WORKING CONDITIONS

Frequency

Deadlines

Exposure to blood, bodily fluids, and/or tissue

Exposure to Radiation

Hazardous Chemicals and Materials

Lighting

Noise

On Call

Operating Equipment

Patient Contact

Physical Proximity

Sedentary Environment

Shift Work

Traveling

Wearing Protective Equipment

Wet Conditions

Working on uneven/slippery surface

Outside Work

Constant 67-100%

Occasionally 11-33%

Constant 67-100%

Occasionally 11-33%

Frequent 34-66%

Frequent 34-66%

Frequent 34-66%

Constant 67-100%

Occasionally 11-33%

Frequent 34-66%

Frequent 34-66%

Seldom 3-10%

Occasionally 11-33%

Occasionally 11-33%

PHYSICAL DEMANDS

Frequency

Weight

Arm/Hand Steadiness

Balancing

Bending/Stooping

Carrying

Depth Perception

Dynamic Flexibility

Eye/Hand Coordination

Fine finger movement

Foot Action

Glare Sensitivity

Handling

Hearing Sensitivity

Keyboarding

Kneeling

Lifting

Neck Movements

Olfactory Perception

Pushing/Pulling

Reaching

Sitting

Squatting

Standing

Twisting

Visual Acuity

Walking

Wrist Motion

Pushing/Pulling

Constant 67-100%

Constant 67-100%

Frequent 34-66%

Frequent 34-66%

Constant 67-100%

Constant 67-100%

Constant 67-100%

Constant 67-100%

Constant 67-100%

Constant 67-100%

Constant 67-100%

Constant 67-100%

Constant 67-100%

Frequent 34-66%

Constant 67-100%

Constant 67-100%

Constant 67-100%

Frequent 34-66%

Constant 67-100%

Frequent 34-66%

Frequent 34-66%

Frequent 34-66%

Frequent 34-66%

Constant 67-100%

Frequent 34-66%

Constant 67-100%

Frequent 34-66%

10-20 lbs

Up to 5 lbs

20-50 lbs

50+ lbs

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html