MD Anderson Cancer Center Welcome Center Attendant in Houston, Texas

Welcome Center Operators are the first MD Anderson representatives that new patients, friends or visitors interact with when they dial one of MD Anderson's main lines. The Welcome Center operators are responsible for providing information support services to new and existing patients. This includes providing assistance to patients calling to schedule their first appointment and accessing existing appointment information as appropriate.

Shift: 2:00pm - 11:00pm evenings and nights with rotating weekends.

Salary: Minimum $27,200 - Midpoint $34,000 - Maximum $40,800 (Hourly $13.08 - 16.35 - $19.62)

Key Functions

  1. Provides patient information and directions to callers in a fast pace, high call volume environment (10 or more incoming telephone lines). Operates telecommunication integrated systems. Extracts information from various Institutional systems (e.g. CARE, Infinity). Operates multiple electronic devices and systems simultaneously.

  2. Handles confidential patient information in accordance with HIPAA and other applicable laws and regulations. Protects privacy of patients and employees information.

  3. Essential Employees must be prepared to work as a member of the Hurricane Ride Out/Recovery Team.

  4. Utilizes appropriate grammar and dictation when communicating with callers. Maintains a professional and positive attitude in a fast paced environment. Often interacts via the phone with patients, family members and employees in highly emotional or agitated situations.

  5. Proactively contacts and provides critical information to teams of up to 12 areas (Anesthesia, Chaplain, MICU Fellow, ICU Nurse, Lab Medicine, Materials, MERIT Nurse, UTPD, EKG, PEDI, Pharmacy, and Respiratory) within the Institution the event of a Code Blue or Code Red.

  6. Responsible for assembling and mailing out of New Patient Referral packets daily utilizing new patient information as provided.

Provides prompt and courteous service to individuals experiencing Personal Care Events in public areas as outlined in the Personal Care Events in Public Spaces Policy CLN1052 at http://inside3.mdanderson.org/apps/ipp/published/ipp/CLN1052.pdf and employees who are in need of contacting Human Resources after hours to report the death of an employee.

Core Competencies

IC – Build Relationships:

Initiate, develop, and manage relationships and networks with others.

Show sincere interest in others and their concerns.

IC – Innovative Thinking:

Approach problems with curiosity and open-mindedness.

Offer new ideas, solutions and/or options.

IC – Written Communication:

Convey information clearly and concisely through both formal and informal documents.

Adapt writing style to fit the audience.

IC – Team with Others:

Encourage collaboration and input from all team members

Value the contributions of all team members; Balance individual and team goals.

EDUCATION

Required: High school diploma or equivalent.

EXPERIENCE

Required: Two years of experience answering multiple telephone lines, responding to customer inquiries or related experience.

Preferred: Healthcare experience, bilingual in Spanish and English.

Must pass pre-employment skills test as required and administered by Human Resources.

It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html

Additional Information

  • Employee Status: Regular

  • Minimum Salary: US Dollar (USD) 27,200

  • Midpoint Salary: US Dollar (USD) 34,000

  • Maximum Salary : US Dollar (USD) 40,800