MD Anderson Cancer Center Patient Access Coordinator - The Woodlands in Woodlands, Texas
For more than 75 years, MD Anderson has provided an unparalleled level of cancer care and with multiple locations around Houston, our experience and services extend into your neighborhood. Our patients have convenient, comfortable access to world-class cancer care in their community, close to where they live and work. MD Anderson provides medical oncology, radiation oncology and surgical oncology services along with a range of supportive programs at all of its Greater Houston area locations.
The Primary responsibilities of the Patient Access Coordinator is to facilitate patient medical and financial clearance using oncology nursing knowledge, clinical judgment, and communication skills to assist in resolving difficulties surrounding patient access and authorization of services.
Ideal candidate will have two or more years' experience in utilization review with external payors within a hospital or insurance setting.
Consistently and accurately utilizes medical acceptance criteria to screen and schedule appointments for new patients in a way to ensure optimal efficiency in clinic operations. Provides financial counseling options to patients including cost estimates, payment plans, discounts, and supplemental financial assistance; utilizing medical overrides and account reviews as appropriate.
Make decisions regarding the hiring process in collaboration with the leadership team and staff. Manage daily staffing coverage to ensure adequate resource coverage for operations
Collects complete and accurate financial data during intake process to ensure appropriate financial screening of new patients and verifies data during new patient registration to ensure compliance with required forms and consents. Uses technical expertise to obtain insurance information, verify benefits, and secure authorizations.
Performs clinical review of new patient referrals to determine medical acceptance and communicates with patients, referring professionals and MDACC physicians regarding patients who fail to meet medical criteria for acceptance. Uses clinical knowledge to assist with obtaining medical overrides, developing cost estimates, gaining authorization for services, and coordinating pre-determination processes.
Oral and written communication
Uses excellent oral communication and listening skills to communicate with patient, referral source, MDACC physician and MDACC clinical staff regarding obstacles to access or financial clearance. Responds to voicemail and myMDAnderson messages within one business day and answers phone calls in a timely manner (within 3 rings). Completely and accurately documents communications with payors, patients, and the treatment team.
Required: Graduation from an accredited school of nursing
Preferred: Bachelor of Science in Nursing (BSN)
Required: Current State of Texas Professional Nursing License (RN). Basic Life Support (BLS) or Cardiopulmonary Resuscitation (CPR) certification.
Preferred: Case Management Certification or Certified Healthcare Access Manager. American Heart Association Basic Life Support (BLS), ACLS (Advanced Cardiac Life Support) or PALS (Pediatric Advanced Life Support) certification as required by patient care area.
Required: Two years' experience in nursing or one year related nursing experience in utilization review/insurance/case management/medical clearance.
Preferred: Two years' experience in utilization review with external payors within a hospital or insurance setting
It is the policy of The University of Texas MD Anderson Cancer Center to provide equal employment opportunity without regard to race, color, religion, age, national origin, sex, gender, sexual orientation, gender identity/expression, disability, protected veteran status, genetic information, or any other basis protected by institutional policy or by federal, state or local laws unless such distinction is required by law. http://www.mdanderson.org/about-us/legal-and-policy/legal-statements/eeo-affirmative-action.html
Requisition ID: 127732
Employment Status: Full-Time
Employee Status: Regular
FLSA: exempt and not eligible for overtime pay
Work Week: Days
Fund Type: Hard
Pivotal Position: Yes
Minimum Salary: US Dollar (USD) 68,800
Midpoint Salary: US Dollar (USD) 86,000
Maximum Salary : US Dollar (USD) 103,200